HELLO! I’M MIKE.

I joined the Lattice team to help bring what was then a new product concept, Lattice Compensation, over the finish line and into the marketplace.

The team had foundational research in place but needed to strengthen the user insights required to meet the needs of small- to mid-sized companies with increasingly complex compensation program workflows.

As the Lead UX Researcher, in the year leading up launch, I established a mixed-methods learning approach to help the team make better decisions, faster. The research strategy included:

• Driving discovery interviews to understand the 5 Ws of compensation programs and inform product roadmap decisions.

• Running usability evaluations to advance design decisions and improve product interactions.

• Hosting a weekly interview (listening) series to help the team better empathize with people leaders responsible for compensation programs and, it turns out, a lot more.

• Managing an Early Adopter Testing program to observe our product in the real-world and learn alongside our very first customers!

Working within a start-up environment, on a highly sensitive topic like compensation, required rapid but conscientious user research. I enjoyed the chance to blend my human factors and entrepreneurial thought & action backgrounds to help build a better solution! Lattice Compensation launched in July 2022.